• Know what the budget range is up front
• A complete project profile
• A written contract
• Have their time valued – client delays cost contractors money
• Prompt payment
• Manage the process without being micro-managed
• Make up for their mistakes
• Be paid for consultative work or ideas
• Be told when they are out of the running for a job

Clients are entitled to: 

• Good estimates
• Honest, constant communication
• A written contract
• Immediate notification of delays, problems, and extra expenses
• Pay only for work authorized
• Audit hours if paying by the hour
• Honest feedback regarding the progress of their project